FAQs
HOW TO SHOP ?
Use the top menu to navigate through the site. Once you have found an item you wish to purchase, select and click on the ADD TO SHOPPING BAG button underneath each item. Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.
Click on PROCEED TO PURCHASE to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER ?
Register with us and you'll be able to enjoy the following benefits:
*Track your orders and review past purchases.
*Put in a request for bringing back the sold out products
*Add sold out items and products you love to your Wish List.
*Preview our new collections and register your interest for your favorite pieces.
*Be the first to know of latest promotions and offers and in-store events.
IS MY PERSONAL INFORMATION KEPT PRIVATE AND SECURED?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.
We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
WHAT PAYMENT METHODS DOES ORNAMAAS.COMACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Cash ON Delivery only for Indian Residents and Visa, MasterCard , Paytm, Airtel Money , Ola Money, American Diner, and many more all over the world . All payments are processed through a secure checkout system by CCAvenue , Razor Pay and Paytm all over the world. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. If you need assistance in placing an order, you can call Customer Care 011-41030976 . Please welcome yourself at our store we are happy to assist you . The store address is K-37 Green Park Main-New Delhi-110016, Mon- Friday 10am- 6 pm and Saturdays 1pm - 6pm IST.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.
DO WE DO INTERNATIONAL DELIVERY ?
Yes , orders above of 500$ inclusive of free shipping. Orders less than 500$ will be charged according to the location and international rates will apply.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
DOES ORNAMAAS SHIP TO MULTIPLE ADDRESSES?
Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact - info@ornamaas.com for assistance.
CAN I ADD ITEMS IN AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
HOW DO I RETURN/EXHANGE AN ITEM?
Making a return or exchange is easy. You have 2 days to decide whether to keep your items. Simply request a returns authorization number from your ORNAMAAS account.
Please note, custom made or made to order products are neither returnable nor refundable. we must receive the merchandise within 2-3 days only from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you.
Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold.
Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods.
To return an item, the customer must write to us at info@ornamaas.com, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number 011-41030976 which remains open 10am-6pm IST on 5 DAYS (Monday to Friday).
PLEASE NOTE ITEMS PURCHASED DURING A SALE, THOSE ITEMS ARE NOT RETURNABLE/EXCHANGED
CAN I PLACE AN ORDER VIA TELEPHONE?
It is possible to make an order by phone. Simply call a customer care representative on 011-41030976 . After providing us with the details of the item you wish to purchase and your billing information, we will place your order and shall send you the invoice by email to complete the payment online.
WHAT IS BOOK MY APPOINTMENT?
If you click on this tab , you will be given a form to fill where in we get to know the particular event for which you are looking for customisation according to your garment. An appointment is fixed with our jewellery curator Ms.Ojasvita Ajay Mahenddru where in each and every jewellery article you require is given customisation according to your taste and our expertise at our studio based in New Delhi .